Incident timeline
16 Octyourbusiness.com
- 09:12Problem reportedLogged
- 09:40Site isolated, backup takenSaved
- 11:30Restored and checkedPassed
BearStack: website care, rescue and growth for business owners
01 · Rescue and migration
Down or hacked? Fixed properly.
Website recovery, security fixes and planned migrations, with clear next steps.
Diagnose. Restore. Verify.
Platforms we look after
Google Ads
Why care matters
Most websites do not break all at once. A missed update, an expired certificate, a backup that never restores. We look after the small things, so the big ones do not happen.
Small things. Looked after.Choose a service to find out more.
Start with the problem
Something not working?Let’s start there.
Choose what sounds familiar. See how we can help.
01 / Rescue
Your next step / Rescue
Get your website back.
A hacked, broken or blocklisted site needs a clear recovery plan. We find the cause and work through the fix.
- Where we start
- Malware removal, a backdoor sweep and security hardening.
- What you receive
- An incident timeline and the recovery checks we ran.
02 / Care
Your next step / Care
Keep moving. Without breaking things.
Updates should keep your website healthy. We test changes before they reach your customers.
- Where we start
- A staging check and a backup before every update.
- What you receive
- A dated update log, test results and a rollback record.
03 / Migration
Your next step / Migration
A new home. A careful move.
Move your website with a plan for the files, domain and everyday things your customers rely on.
- Where we start
- An inventory, a backup and a planned domain switch.
- What you receive
- Checks on forms, sign-in, checkout and email after the move.
04 / Email
Your next step / Email
Give your email a better chance.
When quotes and order confirmations land in spam, we investigate what is getting in the way.
- Where we start
- Domain authentication, sender reputation and blocklist checks.
- What you receive
- Before-and-after checks and a record of the changes.
05 / Growth
Your next step / Growth
Find what is slowing you down.
Start with page speed and reliable tracking. Then see where visitors drop off and which marketing brings enquiries.
- Where we start
- A speed baseline and correctly configured conversion tracking.
- What you receive
- Comparable reports tied to the actions that matter to your business.
06 / Care
Your next step / Care
Someone to call. Someone accountable.
Your website still needs attention after launch. Give the updates, backups and small edits a regular home.
- Where we start
- Monitoring, tested backups and a care plan for everyday changes.
- What you receive
- A plain-language report on what we did and what needs your decision.
What we do
Care first. Rescue when it is urgent. Growth once it is stable.
01 / Website care
The ongoing relationship.
Updates, backups, monitoring and small changes, within an agreed plan and a flat monthly fee. You get one team that answers for the site.
- Updates tested on staging
- Offsite backups, tested restores
- Uptime and security monitoring
- Hosting, domains, DNS and SSL
- Business email on your domain
- An allowance of small edits
02 / Rescue and migration
The urgent entry point.
Diagnosis, recovery and planned moves, followed by preventive care so the same problem does not return.
- Hacked site cleanup
- Blocklist removal requests
- Security hardening
- Host and platform migration
- Planned DNS cutover
- Plesk, cPanel and CloudPanel setup
During an incident, you hear from us in this order
- 01The impact we can see
- 02The facts we have confirmed
- 03What we are doing about it
- 04When the next update comes
03 / Growth
The next stage, once the site is stable.
Performance, landing pages, tracking and paid search, measured against the actions that matter to the business.
- Speed and Core Web Vitals
- Landing pages, one offer each
- WooCommerce with M-Pesa and card
- GA4 and conversion tracking
- Google Ads against revenue
- SEO and local search
You run the business.
We look after the website behind it.
Hosting, updates, email and checkout, with one team answering for all of it.
See how we workHow it connects
From the server to the sale.
Most website problems sit between two suppliers. We look after the whole path, so there is one team to call.
Talk to BearStackWhere the site lives
Managed hosting, domains, DNS, SSL certificates and business email.
What it runs on
Updates, backups, security, monitoring and the edits you need.
How visitors move
Page speed, forms, sign-in and checkout, tested after every change.
What it brings in
Tracking, landing pages, paid search and reports you can read.
How we work
A clear next step,
every time.
From the first conversation to the final report, you know what we are doing, what it costs, and what comes next.
The process
Four steps.
One team responsible.
Read the steps, then tell us where you need help.
Step 01
Tell us what is wrong
A short call or message. We ask what changed, who is affected and what matters most to the business this week.
A shared starting point
Step 02
We diagnose, then agree the scope
We check the cause first. You get a written scope, a flat fee and what is not included before any work starts.
Scope and fee, in writing
Step 03
We do the work, then test it
Changes go to staging first where the site allows it, with a rollback point. Afterwards we test sign-in, forms and checkout.
Changes checked before handover
Step 04
You get a report in plain language
What we did, what we checked, what is still open, and the next step we recommend. Technical detail only where it helps you decide.
A record you can use
Let’s start with your website.
Case studies
What changes when
we get to work?
Illustrative projects. Sample results.
38 → 96 mobile performance
Less waiting. More of your shop.
A heavy mobile shop became a lighter, quicker one. We resized images, removed unused scripts and rebuilt the caching rules.
Kijani Home / Homeware / Fictional project
- Before
- 4.8s
- After
- 1.7s
Mobile LCP
Comparison notes
Sample figures: mobile performance 38 → 96; Largest Contentful Paint 4.8s → 1.7s. Replace with dated PageSpeed Insights reports for the same URL, device and test conditions. These are illustrative values, not measured BearStack results.
26 infected files → 0
Back online. Back to taking enquiries.
Spam redirects were sending visitors elsewhere. A clean restore, a closed entry point and tested forms put the enquiry route back in place.
Baraka Journeys / Travel / Fictional project
- Before
- 0/5
- After
- 5/5
Enquiry checks passed
Comparison notes
Sample recovery: 26 infected files → 0; enquiry checks 0/5 → 5/5; recovery window 7h 42m. Replace with the incident timeline, scanner reports and form-delivery checks. This is a fictional project, not a verified recovery.
23 failed test orders → 2
From payment failure to order confirmed.
Payments were leaving customers without an order. We fixed the callback flow, handled retries and checked the receipt at the end of every test.
Nuru Goods / Retail / Fictional project
- Before
- 23
- After
- 2
Failed orders / 100 test checkouts
Comparison notes
Sample comparison: 23 → 2 failed orders across two batches of 100 test checkouts. Replace with matched test logs, gateway callback checks and confirmation emails. This demonstrates a layout, not a client outcome.
FAQ
Frequently asked
questions.
What to expect when we look after your website, from the first conversation to the work we hand back.
My site is down right now. What happens first?
We acknowledge the impact, check the cause, and confirm the next step with the time of the next update. You do not need to change anything while we check.
Do you only work with WordPress?
WordPress and WooCommerce are most of what we look after, but we also work with other server-based platforms, hosting panels such as Plesk, cPanel and CloudPanel, and business email. Tell us what you run and we will say plainly whether it is a fit.
Will moving host break my site or my email?
Moves go wrong when they are not planned. We inventory the site and mailboxes, take a backup, plan the DNS cutover, then test forms, sign-in, checkout and mail after the move.
How is pricing set?
Care plans are a flat monthly fee. Rescue, migration and growth work is a flat fee quoted after diagnosis, with the scope and exclusions written down before we start. We confirm the fee and currency with the scope.
Can my store take M-Pesa as well as cards?
Yes. We build and look after WooCommerce stores with M-Pesa and card checkout, along with shipping rules and stock.
Who owns the site and the accounts?
You do. Domains, hosting, analytics and ad accounts stay in your name, and we work through access you can remove at any time.
A conversation comes first.
Let’s get your website working for you.
A website that needs care. A move that needs planning. A problem that needs a second pair of eyes.
Care. Rescue. Growth.
Ready for a website you can depend on?
Tell us what’s happening.
Let’s find the next step.
One team, connected
From the server.
To the sale.
Care, recovery and growth.
Handled together.
What happens next
A clear scope.
An agreed fee.
We’ll explain the work before you commit to it.
Send a message
Tell us what’s happening.
A sentence or two is enough. We’ll reply with the next step and explain the scope before work starts.
Prefer email? support@bearstack.ke